Helios Infotech provides managed IT, cloud and network infrastructure, and security services to SMB and mid-market clients. Their business is built on trust — and trust is built through timely client communication. All of it depended on senior engineers finding time to write.
Pcnet Infotech deployed Prompt2Publish — rebuilding the communication cadence around a review-only workflow. Advisories in minutes, newsletters every month, campaign kits on demand.
The security_advisory template takes a patch or threat brief (vendor bulletin facts, affected products, recommended action). Claude 3 Haiku returns a clear, non-alarmist client advisory in 30–60 seconds. An engineer verifies technical facts and sends — total cycle under 5 minutes.
A monthly item list dropped into ingest/ becomes a full newsletter draft. The newsletter template enforces consistent sections and tone every issue. Assembly plus review takes under an hour. 12 issues a year ship on schedule.
The vendor_brief template merges verified vendor bulletin facts with Helios service positioning from brand_facts.json. One brief generates the campaign set: solution one-pager, email, and social post. Launch lead time drops from 1–2 weeks to 2–3 days.
Engineers submit structured briefs and review drafts instead of writing prose. Review effort averages 10–15 minutes per piece against hours of drafting. 10–15 senior hours/month return to delivery and escalations.
All approved advisories, newsletters, and briefs indexed by Amazon Q Business. Proposal and site-refresh work reuses approved language conversationally. Service pages regenerated quarterly from current brand_facts.json.
Batch path: Monthly newsletter item list → S3 ingest/ → S3 event → Lambda → Bedrock → S3 generated/
Security note: No client names or environment details enter prompts; personalisation happens outside the pipeline.
"When a critical patch drops, our clients now hear it from us first — a clear advisory the same morning instead of two days later. And the newsletter that used to slip every other month goes out like clockwork." — Founder & CEO, Helios Infotech
| AWS Service | Purpose | Configuration |
|---|---|---|
| API Gateway | Secure ingress | REST API; IAM SigV4; HTTPS; 10 rps burst |
| AWS Lambda | Content generation | Python 3.11; 512 MB; 60s timeout; concurrency 1 |
| Amazon Bedrock | LLM inference | Claude 3 Haiku; temp 0.3 (advisories) – 0.7 (posts) |
| Amazon S3 | Templates & content | p2p-helios-content; SSE; 90-day lifecycle |
| Amazon Q Business | Content search | Indexed over generated/; proposal & web reuse |
| CloudWatch | Logs & metrics | 30-day retention; error & throttle alarms |
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